New Patients
Here are the answers to some of the questions you may be having as a new patient. If you can’t find the answer to your question, be sure to contact us!
FAQ
Here are the answers to some of the questions you may be having as a new patient. If you can’t find the answer to your question, be sure to contact us!
Do you file claims with my health insurance?
We are not contracted with Medicare, Medicaid or any commercial insurance companies and we do not file any claims. We have partnered with medical billing specialist Tangula Shipman, owner of Personal Touch Medical Claims, who will submit professional claims to your insurance company for you. She has over 30 years of medical billing experience and is excited about helping our patients with their claims process and reimbursements.
Will your doctors be my new primary care physician / primary neurologist?
No. We ask all of our patients to maintain a relationship with a primary care physician and/or primary neurologist. Our physicians have chosen not to practice in a hospital setting, therefore we encourage you to maintain a relationship with a physician who can provide care to you in the hospital if it becomes necessary.
Can I speak to or meet the doctors before I decide to schedule a new patient visit?
Due to our busy schedule and the needs of our patient population, we don’t offer an option for speaking with the Doctors prior to an initial consult. However, there are several ways you can get to know about us and determine whether or not our practice is a good fit for you. We have several videos online HERE of seminars and webinars we’ve given in the past. We also conduct periodic in-person groups, called our Brain Restoration Academy & Support Group, which anyone, whether a patient or not, can attend to hear and interact with the BRC team. Connect with us on Facebook or Instagram for updates.
What to Expect
When you become a patient at BRC you will schedule a one-hour telehealth consultation via video conference. During that hour you will consult with both physicians (two for the price of one!) who will introduce themselves, explain the unique approach offered at Brain Restoration Clinic, gather the patient’s medical and family history, do a limited exam over the video feed, and order any labs and/or other tests they feel are appropriate.
Once your initial visit is complete, you may want to consider becoming a BRC Member patient, which provides many benefits and discounts for services, devices, and supplements. The BRC membership program information will be provided to you.
Approximately 3-4 weeks after your initial consult, you will have a follow-up review of findings consult. This may be either via video conference or in-person depending on what the physicians feel is most appropriate at this stage. Our review of findings will be discussed, any urgent questions or concerns will be addressed, and an initial treatment plan will be recommended.
Going forward, follow-up appointments can be made as needed or in a comprehensive package of visits. Follow-up visits are typically done via video conference unless the physicians specify that an in-person appointment is needed.
Insurance
Brain Restoration Clinic does not participate in any commercial insurance plans, Medicare or Medicaid. However, if you have commercial insurance (Blue Cross Blue Shield, Cigna, Aetna, etc.) we have partnered with medical billing specialist Tangula Shipman, owner of Personal Touch Medical Claims. Tangula will submit professional claims to your insurance company for you. She has over 30 years of medical billing experience and is excited about helping our patients with their claims process and reimbursements.
At BRC, we use a variety of tools including:
- Rational use of pharmaceuticals (that we deem safe based on pharmacogenetic or DNA testing) Click here
- Nutraceuticals (dietary supplements) including some of our BRC supplements e.g. Total Brain Restoration that supports total brain health and recall ability, provides nutrients that support antioxidant and mitochondrial mechanisms as well as protein and amino acids for neurotransmitter production.
- Electroceuticals (cutting edge therapeutic agents which act by targeting the neural circuits of organs and modulating them, that is providing neuromodulation)
Start the Conversation
Email Us
Call Us/Fax
Phone: (704) 541-9117
Fax: (704) 541-9137
Hours
Monday – Thursday 9am – 5pm (*no patient consultations on Wednesdays)